Zentek is committed to ensuring every customer is completely satisfied with their purchase.
Q. Do you ship to Canada?
A:We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Q: Why do certain dogs need coats?
A: Dogs have a limited ability to regulate their body temperature. They can only cool through their paws or pant to cool through their lungs. All dogs, even older dogs, need assistance regulating their body temperature. And dogs with little fat or fur need protection against the elements. These temperature-regulating coats keep dogs cool in hot weather and warm in cold weather.
Q: Dog coats never seem to fit right. How are these different?
A: Created by a professional dressmaker who understands the value of fit and function, Zentek coats are designed with Lycra insets and adjustable Velcro or buckle straps for ease of movement and girth adjustment. Each coat is designed in three sections: front middle and back. Each section can be resized for a custom fit if needed.
Q: How do the coats stay in place?
A: The chest piece is designed to move with your dog, even when twisting and turning. The chest piece extends through the dogs’ front legs, around the rib cage of the dog to his back. Velcro holds the sides of the coat to the chest piece. Many dog coats slip. Our do not. This was the most difficult problem to solve.
Q: Are they comfortable?
A: Great for dogs who typically won’t tolerate wearing a coat, these are made with a lightweight, breathable fabric, and are fully adjustable, unrestrictive and completely comfortable. The smallest coat is 5 ounces, the largest is 14 ounces.
Q: How do I determine which size to buy?
A: Lengths are measured from the dog’s neck(where the collar sits) to the base of the tail. A comprehensive list of sizes is available in the Products section of our site. Also check out our custom section for more measurements.
Q: What if the coat doesn’t fit?
A: Return any unworn and unwashed coat to 2400 NW 80th St., PMB #294, Seattle, WA 98117-4449 for an exchange or full refund.
Q: What is Comfortemp®?
A: Comfortemp® is a thermoregulating material that absorbs excess heat from your dog’s body, creating a cooling effect. When their body temperature falls below a certain point, that stored energy is released to keep their body warm.
Q: Is the coat water-resistant?
A: Yes. Every Zentek coat is made from a breathable, wind-resistant and water-resistant fabric that allows moisture to bead off the coat and keep your dog dry.
Q: Why was the Zentek line of coats created?
A: Founder, Janice Kajanoff believed there was something missing from dog coats currently on the market. She used her knowledge of good design, fit and performance fabrics to create a line of unique coats that enhances the elegant profiles and special needs of dogs. She also experienced her own dog overheating in the summer. Janice also realized there was a need for more reflective material on coats. That’s why all Zentek coats feature reflective tape and labels.
Q: Where are Zentek coats made?
A: All coats are designed and assembled in Seattle, Washington.
Q: Are Zentek coats sold in stores?
A: Zentek coats may be purchased at many fine retailers.
Q: Do you offer gift certificates?
A. Yes. Please visit the Products section of our site to purchase a gift certificate in any amount.
Care and Content
Shell: 100% nylonInsulation: Comfortemp®Lining: 100% nylon Machine wash cold, gentle cycle, wash colors separately, do not bleach, do not use fabric softeners, reshape, hang to dry, do not iron, do not dry clean. Made in USA.